For example, we can set Read receipt address value in to to be used for all companies except USPI, which will use a different email address (e.g. The image below shows two received emails in Outlook sent out from D365FO using Docentric, first with High and then with the Low priority.Īll email settings can be set not only per report but also per company. You can do this at the report level and additionally per company if needed. Just to mention that on the same Email sending settings form you can also change the default value in the Email message priority field, which in D365FO is set to Normal, to High or Low. Note however that delivery receipts are always sent to the sender email account.
We can choose among several options about when we want to receive delivery receipt notifications: Always, On success, On failure, On delay, On delay or failure, On delay or success, Never. In the same Email sending settings form we can also set up receiving delivery receipts in the Send delivery receipt field. In our example we will use Delivery receipt We can enter any valid email address or the placeholder, in which case read receipts will be sent to the sender of the email. If we left this field empty, no read receipt will be requested nor receieved from the email receipients. This field contains the email address that read receipts should be delivered to. To receive read receipt confirmation when emailing invoices, we need to set up the Read receipt address field in the Email sending settings form. In our example we will use the Customer invoice report, so in Docentric report setup select SalesInvoice.Report and open the Email sending settings form by clicking the SETTINGS > Print Destinations > Email sending status menu item. To set up these and other various options regarding emailing, archiving, etc., you need to have your report registered in Docentric report setup (the Docentric AX workspace > Reports). How to set up and use read and delivery receipts with Docentricĭocentric supports both read and delivery receipts. In both cases, you receive a notification message in your Inbox.
A delivery receipt only confirms the delivery of your email message to the recipient’s mailbox, but not that the recipient has seen it or read it. A read receipt confirms that your message was opened. What is the difference between the two? In short we can say that a read receipt requires the recipients’ interaction whereas a delivery receipt does not. In this article we will describe what you need to configure to start receiving read and delivery receipts when emailing invoices.
How many times have you been thinking how great it would be to know that invoices, delivered to your customers by email, were actually received? Using Docentric AX Free Edition you can get such a confirmation by requesting read and delivery receipts for emails sent out from Dynamics 365 for Finance and Operations.
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